Here is where we try to put some quick answers together to help you during your purchase of Packaging Supplies from Richards Packaging.
Can I Place An Order Over The Phone
Absolutely! We understand that sometimes it’s more convenient to place an order over the phone. Our friendly customer service team is ready to assist you with your order. Whether you need guidance on product selection or have questions about stock availability, we’re here to help. Simply give us a call, and we’ll make sure your order is processed smoothly and efficiently.
How long will it take for you to send my order?
For standard shipping, your order will typically be processed and dispatched within 1-2 working days. However, if you're in need of your items urgently, we offer a next-day delivery service. Orders placed before 1 pm for next-day shipping are usually dispatched the same day, ensuring that your items arrive as quickly as possible.
How long before I get delivery of my order?
For standard delivery, you can expect your order to arrive within 2-3 working days. If you select next-day delivery and place your order before 1 pm, it will arrive the following business day. This means you can count on prompt delivery, whether you're planning ahead or need your packaging supplies in a hurry.
What methods of payment do you accept?
We aim to provide flexible payment options for our customers. Online, we accept all major credit and debit cards, including American Express, Visa, and MasterCard. We also support PayPal and Shopify for a seamless checkout experience. If you visit our trade counter in person, we accept all major cards except American Express, and you can also pay with cash for your convenience.
How is the carriage charged on my order?
The cost of carriage is based on the total weight of your order, ensuring fair pricing for all our customers. However, if your order exceeds £200, we’re pleased to offer free delivery. For full details, please refer to our terms and conditions, where we outline any exceptions or specific requirements for free delivery.
How can I contact Richards Packaging?
We’re always happy to hear from our customers! You can reach us in several ways. Feel free to give us a call, drop us an email, or visit our trade counter in Redditch, where one of our team members will be on hand to assist you. No matter your preferred method of communication, we’re here to make your experience as smooth as possible.
Do you deliver internationally?
At the moment, we only offer delivery services within the UK and Ireland. While we’re not currently set up for international shipping, we are constantly evaluating our services and may look to expand in the future. For now, we’re committed to delivering quickly and efficiently within our current service areas.
How much do I need to spend for free postage?
To qualify for free delivery, your order must be over £200. Please note that terms and conditions apply, so we encourage you to review those to ensure your order meets the necessary criteria for free postage.
Are there any discounts for buying in bulk or repeat customers?
Yes! Many of our products are automatically discounted when purchased in bulk, offering great value for large orders. While we currently don’t have a dedicated rewards program for repeat customers, we continuously strive to provide competitive pricing and exceptional value for all our clients. Keep an eye on our website or subscribe to our newsletter for any upcoming promotions or discounts.
Will you notify me when my order is being dispatched?
Yes, we aim to keep you fully informed throughout the ordering process. On the day your order is dispatched, we will do our best to notify you by email or phone, so you know when to expect your delivery. Tracking information will also be provided, allowing you to monitor your order’s journey from our warehouse to your doorstep.
My order has not arrived. What should I do?
If your order has not arrived within the expected delivery time frame of 2-3 days and you haven’t received an email update, please don’t hesitate to reach out to us. We're here to help! Give us a call, and we’ll investigate the status of your shipment right away to ensure that it gets to you as quickly as possible.
There’s something wrong with my order. What should I do?
We’re committed to providing top-notch customer service, so if you notice anything wrong with your order, please contact us immediately. Whether it’s a missing item, a wrong product, or any other issue, give us a call or send us an email, and we’ll work swiftly to resolve the problem and ensure your satisfaction. Your business is important to us, and we're here to make things right.
Can I return or exchange packaging products if they don’t meet my needs?
Absolutely! As long as the packaging products remain unopened and in their original condition, we are happy to accept returns or exchanges. We understand that sometimes your needs change, and we want to make the process as hassle-free as possible. Simply contact our team, and we’ll guide you through the return or exchange process to ensure you get exactly what you need.
What should I do if my packaging order arrives damaged?
If your order arrives damaged, we sincerely apologise for the inconvenience. Please contact us as soon as possible, and be sure to include any photos of the damaged items to help us assess the situation. We will work quickly to rectify the issue, whether that involves sending a replacement or issuing a refund. Your satisfaction is our priority, and we’ll ensure that the situation is resolved promptly.
Is there a warranty on your packaging products?
Yes, we stand behind the quality of our packaging products and offer a warranty that covers manufacturing defects. If you experience any issues related to the quality or functionality of our packaging, please contact us, and we’ll be happy to assist you with a replacement or solution.
How do I initiate a return for a custom packaging order?
Custom packaging orders are specially made to your specifications, so returns are only accepted if the specifications have not been met. If this occurs, please contact us right away, and we’ll work with you to correct the issue. Our goal is to ensure that your custom packaging meets your exact needs, so we’ll handle any necessary adjustments with care and urgency.
What cardboard boxes do we supply?
We offer both double-walled and single-walled packing boxes to suit your packaging needs. Our double-walled boxes provide extra strength and durability, making them perfect for heavy or fragile items that need added protection during shipping. On the other hand, our single-walled boxes are a lighter option, ideal for general-purpose packing, storage, or moving lighter goods. No matter what you’re packing, we have the right solution to make sure your items are safe and secure.
What is the strongest adhesive tape you supply?
For the toughest jobs, we recommend our cross weave/reinforced tape. Available in 19mm and 50mm widths, this tape features fibreglass filaments that provide exceptional strength and durability. It’s designed to handle heavy-duty tasks, offering superior grip and resistance to tearing. Whether you're sealing up heavy parcels or reinforcing boxes, our cross-weave tape will keep your packages secure throughout transit.
Do you offer eco-friendly or biodegradable packaging options?
Yes, we’re committed to sustainability! Most of our polythene packaging now contains 30% recycled material, ensuring that we are taking steps toward reducing environmental impact. We also offer biodegradable carrier bags that break down naturally over time, as well as poly chippings made from eco-friendly materials. These options are perfect for businesses looking to reduce their carbon footprint without compromising on quality.
What packaging products are recyclable?
All of our polythene packaging is 100% recyclable, helping you contribute to a more sustainable future. This includes our polythene bags, shrink wrap, and other plastic packaging materials. By choosing recyclable packaging, you can reduce waste and promote a circular economy, all while feeling confident that your goods are well-protected.
What types of packaging products does Richards Packaging offer?
We offer a wide variety of packaging products to meet the diverse needs of our customers. From cardboard boxes and bubble wrap to adhesive tapes, polythene bags, and biodegradable options, our range covers everything you need to package, protect, and ship your goods. Whether you're in retail, e-commerce, manufacturing, or any other industry, we have the right packaging solutions for you.
What sizes of grip seal bags do you offer?
We stock a wide range of grip seal bags in various sizes to accommodate different products and uses. Whether you need small bags for individual components or larger ones for bulkier items, we have you covered. To view the full range of sizes, simply visit our grip seal page, where you’ll find detailed specifications for each option. These versatile, resealable bags are perfect for keeping contents secure and organised.
What are the best packaging options for fragile items?
When it comes to fragile items, protection is key. We recommend a combination of bubble wrap to cushion delicate surfaces, poly chippings for filling empty spaces, and double-walled boxes for added strength. To make sure that your package is handled with care, don’t forget to seal it with fragile tape, clearly marking it for attention. This combination of materials offers superior protection, minimising the risk of damage during transit.
Can I customise the packaging with my logo or branding?
Yes, you can absolutely customise your packaging with your logo and branding! Custom packaging is a great way to make your brand stand out and create a memorable unboxing experience for your customers. All we need are a few key details, such as the design, size, and quantity you’re looking for, and we can provide you with a tailored quote. Whether it’s boxes, bags, or tape, we’ll ensure your branding is front and centre, creating a professional and cohesive look for your business.
What is the difference between your standard and custom packaging options?
The key difference between our standard and custom packaging options is the level of personalisation. Standard packaging comes in set sizes and colours, and while it's great for general use, it may not reflect your brand identity. Custom packaging, on the other hand, allows you to select the exact size and colour, and even add your logo or design. This means your packaging will be tailored specifically to your needs and will enhance your brand recognition with every delivery. Custom packaging is perfect if you're looking to elevate your brand’s presence in a competitive marketplace.
How do I order custom-printed packaging products?
Ordering custom-printed packaging with us is simple! Just send us an email with your requirements, including the product type, design specifications, and quantity. From there, we’ll guide you through the process step by step, providing you with a quote, proofs for approval, and timelines. Our team is here to ensure that your custom packaging order is smooth and stress-free.
What is the minimum order quantity for custom packaging?
The minimum order quantity for custom packaging can vary depending on the specific product you're interested in. It’s a common question, and we’re happy to help! For some items, we may require larger quantities, while others may have more flexible minimums. To get an exact figure for your needs, just get in touch with us, and we’ll provide the details based on your product and design.
How long does it take to produce custom-printed packaging?
The production time for custom-printed packaging varies depending on the type of product. For custom-printed tape, production typically takes 2-4 weeks, while polythene bags may take around 4-6 weeks. For larger or more complex items like lay flat tubing, you can expect production to take 3-6 weeks. We’ll provide you with a more accurate timeline once we have the specifics of your order, so you’ll know exactly when to expect your custom packaging.
Can I see proof before my custom packaging goes into production?
Yes, absolutely! Before we begin production, we will always send you digital proof for approval. This will make sure that your design looks exactly how you envision it. Once you’re completely satisfied with the proof, we’ll move forward with production. We want to make sure everything is perfect before the first item rolls off the line, so you can have complete confidence in the final result.
What printing options are available for custom packaging?
We offer a wide range of printing options for custom packaging. You can choose up to 6 colours with printing available on both sides of your packaging. We also offer process print, which allows for high-quality, detailed designs. Whether you’re looking for bold, eye-catching packaging or something more subtle and sophisticated, we have the printing capabilities to bring your vision to life.
Is there a cost difference between standard and custom packaging?
Yes, there is a cost difference between standard and custom packaging, but this largely depends on factors like the quantity and complexity of the design. Custom packaging tends to be more expensive than standard options because of the additional work involved in creating unique sizes, prints, and colours. However, if you're ordering in bulk, the cost per unit can be significantly reduced, making custom packaging an excellent investment in your brand.
Can I reorder the same custom packaging design?
Yes! Once you set up an account with us, we will keep your custom designs on file, making it easy for you to reorder. This is especially convenient for businesses that regularly need branded packaging. Simply get in touch when you need more, and we’ll handle the rest, ensuring consistency and quality in every batch of your custom packaging.
Do you provide samples of your custom packaging products?
We can provide samples of sizes, gauges, and even some prints to help you make an informed decision. However, creating a sample of your specific custom product isn’t typically possible due to the setup required for full production. That said, we’ll work closely with you to ensure the samples we provide give you a good idea of exactly what to expect in terms of quality and materials.
Which packaging products are best for shipping heavy items?
For heavier items, double-walled boxes are highly recommended. These boxes provide superior strength and durability due to their dual-layer construction, making them perfect for items that need extra support during shipping. The reinforced walls help protect against impact and pressure, ensuring your heavy products arrive safely at their destination. For added protection, consider pairing double-walled boxes with packing materials like bubble wrap or void fill.
Are your grip seal bags suitable for medical or pharmaceutical products?
Yes, we stock medical specimen bags specifically designed for medical and pharmaceutical use. These bags are commonly used in dental practices and hospitals and are crafted to meet high standards of hygiene and durability. They are ideal for securely transporting and storing medical samples or other sensitive items. If you have specific requirements, please let us know, and we’ll help you find the right solution.
Can your packaging be used for both liquid and dry goods?
Our packaging can generally accommodate both liquid and dry goods, as long as liquids are securely sealed in their own containers before being placed in our packaging. This added layer helps prevent leakage or spills during transportation. For dry goods, we offer a wide range of bags and boxes that provide excellent protection and are easy to seal, keeping your items safe throughout their journey.
Do you offer packaging that complies with food safety regulations?
Yes, we provide packaging solutions that comply with food safety regulations. The majority of our polythene bags are classified as food-safe, making them suitable for a variety of food and beverage items. If your products have specific regulatory requirements, we’re able to customise packaging options to meet these standards. Your products’ safety is our priority, and we’re here to help you meet all necessary compliance requirements.
Do you have packaging that meets specific regulatory requirements, like food contact safety?
Absolutely. We understand that certain industries require packaging that meets stringent regulatory standards, such as those for food contact safety. If you have specialised requirements, we offer custom packaging solutions tailored to meet specific regulations and ensure compliance. Just let us know your specifications, and we’ll work with you to create packaging that meets all necessary guidelines.
Do you offer packaging solutions for specific industries, such as cosmetics or pharmaceuticals?
Yes, we provide packaging solutions for a variety of industries, including cosmetics, pharmaceuticals, and more. Our product range includes options designed to meet the unique needs of different sectors. If you don’t see what you need on our website, simply get in touch! We’re here to help you find or create the perfect packaging solution for your business.
What packaging products are best for e-commerce businesses?
For e-commerce businesses, we recommend packaging products like mailing bags, bubble bags, boxes, and documents enclosed envelopes. These options are designed for secure shipping, protecting your products during transit while keeping costs manageable. Our e-commerce packaging is easy to use and provides a professional look, ensuring a great first
Are your packaging products suitable for food and beverage items?
Yes, many of our packaging products are suitable for food and beverage items. Most of our polythene bags are classified as food-safe, ensuring that they meet necessary safety standards for direct food contact. If you have special requirements, we can also accommodate custom solutions tailored to your specific needs.
How do I choose the right size packaging for my products?
Choosing the right size packaging can make a big difference in protecting your products. If you’re unsure, we’re happy to send a sample for you to test before making a purchase. This allows you to ensure a secure and snug fit, reducing the chance of movement or damage during transit. Just let us know what you need, and we’ll help you find the perfect size!
Are there any weight limits for your packaging products?
While there’s no specific weight limit on our packaging products, we recommend choosing materials that best support the weight and nature of your products. For instance, double-walled boxes provide extra strength for heavier items, while reinforced tape and secure seals help keep packaging intact during transport.